hivip Frequently Asked Questions
Everything Bangladesh players need to know about hivip — accounts, payments via bKash and Nagad, cricket betting, bonuses, and keeping your account safe.
Below you will find answers to the questions we hear most often from players across Bangladesh — from Dhaka, Chittagong, Sylhet, and beyond. If your question is not covered here, email our support team at [email protected] and we will get back to you within 24 hours. hivip is committed to being transparent, helpful, and easy to reach for every player.
Account & Registration
How to sign up, verify your identity, and manage your hivip account.
Deposits & Withdrawals
bKash, Nagad, and Rocket payment questions — processing times, limits, and fees.
Games & Betting
Cricket betting, slots, live casino, RTP, and mobile gaming on hivip.
Safety & Gaming
SSL security, 21+ requirements, self-exclusion, and responsible gaming tools.
Account & Registration
How do I create a hivip account?
Creating a hivip account takes under two minutes. Visit hivip.ws, tap the registration button, and enter your mobile number, a secure password, and confirm you are aged 21 or above. You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and you can make your first deposit immediately using bKash, Nagad, or Rocket.
What is the minimum age to play on hivip?
The minimum age to register and play on hivip is 21 years old. This is a strict requirement for all players across Bangladesh. Age is verified during the KYC process — players are required to upload a valid National Identity Card, passport, or birth certificate confirming they are at least 21. Any account belonging to a person under 21 will be immediately suspended and any balance held pending review.
How do I complete KYC verification on hivip?
KYC (Know Your Customer) verification on hivip requires you to upload a clear photo of a valid government-issued ID — your National Identity Card, passport, or birth certificate. Log into your account, go to the verification section, and follow the upload prompts. Most KYC submissions are reviewed within 24 hours. Completing KYC unlocks full withdrawal access and removes deposit restrictions on your account.
I forgot my hivip password — how do I reset it?
To reset your hivip password, tap the 'Forgot Password' link on the login screen. Enter your registered mobile number and you will receive an SMS with a reset code. Enter that code, then set a new strong password. If you do not receive the SMS within a few minutes, check that you have mobile signal and that the number you entered matches your registered account number. Contact [email protected] if you continue to have trouble.
Can I have more than one hivip account?
No. hivip strictly allows only one account per person. Operating multiple accounts is a violation of the hivip Terms and Conditions and will result in all associated accounts being permanently closed, with any balances frozen pending investigation. If you have accidentally created a duplicate account, contact our support team immediately at [email protected] to resolve the situation before it affects your standing.
Deposits & Withdrawals
How long does a bKash deposit take on hivip?
bKash deposits on hivip are credited instantly in most cases — typically within 30 seconds of completing the bKash payment confirmation. If your deposit does not appear in your hivip account balance after 5 minutes, check your bKash transaction history to confirm the payment completed successfully. If the bKash payment shows as successful but the hivip balance has not updated, contact support with your bKash transaction reference number.
What is the minimum deposit amount on hivip?
The minimum deposit on hivip is ৳200 BDT. This applies to all supported payment methods including bKash, Nagad, and Rocket. There is no maximum single deposit cap, though your bKash, Nagad, or Rocket account's own daily transaction limits may apply. For larger deposits, contact hivip support to confirm the best approach for your account tier.
What is the minimum withdrawal amount on hivip?
The minimum withdrawal on hivip is ৳500 BDT. Withdrawals are processed back to the same bKash, Nagad, or Rocket mobile number used for deposits — hivip does not send withdrawals to a different mobile number than the one on your account. Withdrawal requests submitted before 6 PM Bangladesh Standard Time (BST, UTC+6) are typically processed the same day; requests after 6 PM are processed the following business day.
Does hivip charge any fees on deposits or withdrawals?
hivip does not charge any platform fees on deposits or withdrawals. Your bKash, Nagad, or Rocket mobile banking provider may apply their own standard transaction charges — these are set by the provider, not by hivip, and hivip has no control over them. The amount credited to your hivip account will be the full amount received by hivip from the payment provider after any provider-side transaction fees are deducted.
Can I deposit on hivip using Rocket (Dutch-Bangla Bank)?
Yes, hivip fully supports Rocket (Dutch-Bangla Bank Mobile Banking) for both deposits and withdrawals. The process is the same as bKash and Nagad — select Rocket as your payment method, enter the amount, confirm via your Rocket app or USSD menu, and the funds appear in your hivip account balance instantly. Rocket is popular with players in Dhaka, Khulna, Rajshahi, and Barisal who prefer Dutch-Bangla Bank's mobile banking service.
Games & Gameplay
Can I bet on BPL and IPL cricket matches on hivip?
Yes, hivip covers BPL (Bangladesh Premier League), IPL, T20 World Cup, and other major cricket competitions for Bangladesh players. You can bet on match winner, top batsman, total runs, and other popular cricket markets. BPL is particularly popular among hivip players in Bangladesh during the tournament window, and hivip typically offers competitive odds on all BPL fixtures involving the Bangladesh Tigers and other franchises.
Is hivip safe to play on a mobile phone in Bangladesh?
hivip is designed as a mobile-first platform optimised for Android and iOS devices used by players across Bangladesh. The site runs entirely in a mobile browser — there is no app download required. All data transmitted between your phone and hivip is protected by SSL (TLS) encryption. Your payment credentials are never stored by hivip; transactions are handled end-to-end by bKash, Nagad, or Rocket on their own secure infrastructure.
What types of casino games are available on hivip?
hivip offers a wide range of casino games including live casino tables (live roulette, live blackjack, live baccarat, and live game shows), slot games from providers including Pragmatic Play, and card games such as Rummy. The live casino section is powered by professional studios with real dealers broadcasting in real time. Slot games span classic 3-reel formats through to modern video slots with bonus rounds and free spins features.
What is RTP and how does it apply to hivip slot games?
RTP stands for Return to Player — it is the percentage of total wagered money a slot game theoretically pays back to players over a large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of spins. hivip offers slot games from certified providers whose RTP values are independently tested and certified. Individual game RTP figures are set by the game provider, not by hivip.
Bonuses & Promotions
What welcome bonus does hivip offer new players?
hivip offers a welcome bonus to newly registered players who make their first qualifying deposit. The bonus amount and percentage are displayed on the promotions page at the time of registration — details may vary based on current promotions. To claim the welcome bonus, register your account, make a qualifying deposit within the specified time window, and the bonus will be credited automatically. All bonuses are subject to wagering requirements before withdrawal.
What is a wagering requirement on hivip bonuses?
A wagering requirement (also called a rollover) is the number of times you must bet the bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place total bets of ৳20,000 before any winnings from that bonus become withdrawable. The specific wagering requirement for each bonus at hivip is clearly stated in that bonus's terms and conditions at the time it is offered.
Do hivip bonuses expire?
Yes, hivip bonuses have expiry periods. The expiry window — typically 7 to 30 days depending on the specific promotion — starts from the moment the bonus is credited to your account. If the wagering requirement is not met within the expiry period, the bonus and any bonus-derived winnings are forfeited. The exact expiry period for each bonus is stated in its specific terms and conditions. Check the promotions page for current offers and their terms.
Safety & Responsible Gaming
Is hivip a safe and legitimate platform?
hivip is a safe platform that uses SSL (TLS) encryption to protect all data transmitted between players and our servers. Your payment credentials — bKash PIN, Nagad PIN, Rocket PIN — are never stored or handled by hivip; they are processed entirely by the respective mobile banking providers. hivip employs fair play principles across all games, with slot and casino game outcomes determined by certified RNG (Random Number Generator) software. For responsible gaming support, contact [email protected].
How do I self-exclude or take a break from hivip?
hivip provides self-exclusion and time-out tools for players who feel they need a break. To activate a time-out (24 hours, 7 days, or 30 days) or a longer self-exclusion (6 months, 1 year, or permanent), email [email protected] with the subject line 'Responsible Gaming Request' and specify the option and duration you want. Our team will action your request within 24 hours. During any exclusion period, your account is fully locked and cannot be accessed.
How do I contact hivip support if I have a problem?
The fastest way to reach hivip support is by email at [email protected]. Include your registered mobile number and a clear description of the issue in your message. hivip support operates 7 days a week and aims to respond to all queries within 24 hours — responsible gaming requests are prioritised and actioned as soon as possible. For account security concerns, deposit or withdrawal issues, or bonus queries, email is the primary support channel at hivip.
Still Have Questions? We're Here to Help.
If you didn't find the answer you were looking for, reach out to the hivip support team directly. We also recommend reading our Responsible Gaming guide before you play.
Explore hivip Casino Read Responsible Gaming Guide