hivip Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains exactly what personal data hivip collects, why we collect it, and how we keep it safe.
Overview
This Privacy Policy ("Policy") describes how hivip ("we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "your") who access or use the hivip online casino and sports betting platform available at hivip.ws. This Policy applies to all data collected through the platform, including registration, account usage, payment processing, customer support interactions, and any other service hivip provides.
By registering an account or otherwise using the hivip platform, you consent to the collection and use of your personal information as described in this Policy. If you do not agree with this Policy, you must not use the platform. We encourage you to read this Policy carefully and contact us if you have any questions about how your personal data is handled.
Our Privacy Commitments at a Glance
SSL Encryption
All data transmitted between your device and hivip servers is protected by end-to-end SSL encryption.
No Data Sales
hivip never sells, rents, or trades your personal data to third-party marketers or advertisers under any circumstances.
Access Control
Access to your personal data within hivip is restricted on a need-to-know basis. Staff are trained in data protection best practices.
Right to Deletion
You may request deletion of your personal data at any time, subject to our legal obligations to retain certain records.
Secure Storage
Personal data is stored on secured servers with access controls, firewalls, and regular security audits to prevent unauthorised access.
Contact Us Anytime
Privacy questions can be directed to our support team at [email protected]. We aim to respond to all data-related queries within 5 business days.
1. Information We Collect
1Information You Provide Directly
When you register an account, make a deposit, request a withdrawal, or contact our support team, you provide us with personal information. This typically includes:
- Identity information: your full legal name, date of birth, and national identification number (provided during KYC verification).
- Contact information: your mobile phone number (used as your account identifier and for account communications).
- Payment information: your bKash, Nagad, or Rocket mobile banking number used to process deposits and withdrawals. hivip does not store full bKash or Nagad account credentials; only the mobile number associated with the transaction is retained.
- Support communications: records of your correspondence with our support team, including chat logs and email exchanges, retained for quality assurance and dispute resolution purposes.
2Information Collected Automatically
When you access the hivip platform through a mobile browser, we automatically collect certain technical and usage information to operate and improve the platform:
- Device and technical data: device type, operating system version, mobile browser type and version, screen resolution, and IP address (used for fraud prevention and geographic access management).
- Usage data: pages visited, games played, session duration, wagering activity, and navigation patterns within the platform. This data is used in aggregate to improve game recommendations and platform usability.
- Cookie and session data: session identifiers and functional cookie data used to keep you logged in and maintain platform preferences during your session.
3KYC and Verification Documents
As part of our age and identity verification process, hivip may request copies of official documents such as a National Identity Card, passport, or birth certificate. These documents are processed solely for the purpose of verifying your eligibility to use the platform and are stored securely with restricted internal access. KYC documents are retained for the duration of your account and for a period of up to five years following account closure, as required to meet anti-money laundering record-keeping obligations.
2. How We Use Your Information
4Purposes of Processing
hivip processes your personal information only for specific, legitimate purposes directly related to the operation of the platform and the provision of services to you. We do not process personal data for any purpose incompatible with those listed below:
- Account creation and management: to register your account, authenticate your login sessions, and manage your account settings and preferences.
- Payment processing: to process deposits from bKash, Nagad and Rocket and to facilitate withdrawals back to those accounts. Payment data is used solely for transaction processing and fraud prevention.
- KYC and fraud prevention: to verify your identity, confirm you meet the minimum age requirement of 21 years, and to detect and prevent fraudulent account activity, money laundering, and other prohibited conduct.
- Customer support: to respond to your enquiries, resolve disputes, and provide technical assistance related to your account or transactions on the platform.
- Responsible gaming management: to monitor wagering patterns and enforce responsible gaming tools including deposit limits, session limits, and self-exclusion requests activated by you or required by our responsible gaming policy.
- Platform improvement: to analyse aggregated, anonymised usage data to improve game recommendations, platform performance, and the overall user experience for Bangladesh players.
3. Payment Data and Mobile Banking
5How hivip Handles Payment Information
hivip accepts deposits and processes withdrawals exclusively via mobile financial services widely used in Bangladesh. The following table summarises how payment data is handled for each supported method:
hivip does not store your full mobile banking PIN, password, or account credentials for any payment provider. When you initiate a deposit, your mobile banking app handles authentication directly with the provider. hivip only receives confirmation of the transaction reference and amount.
| Provider | Data Retained by hivip | Purpose |
|---|---|---|
| bKash | Mobile number, transaction reference, amount, timestamp | Transaction records, fraud prevention, dispute resolution |
| Nagad | Mobile number, transaction reference, amount, timestamp | Transaction records, fraud prevention, dispute resolution |
| Rocket | Mobile number, transaction reference, amount, timestamp | Transaction records, fraud prevention, dispute resolution |
4. Cookies and Tracking Technologies
6Types of Cookies Used
hivip uses a small number of cookies strictly necessary for the operation of the platform. We do not use advertising cookies, third-party tracking pixels, or behavioural profiling technologies. The cookies hivip uses fall into three categories:
- Session cookies: temporary cookies that expire when you close your browser. These are used to maintain your authenticated session while you navigate between pages on the platform.
- Preference cookies: persistent cookies that remember your platform settings (such as language preference) across sessions. These may be stored on your device for up to 12 months.
- Security cookies: cookies that support fraud detection and platform security functions. These are strictly necessary and cannot be disabled without affecting your ability to use the platform.
7Managing Cookies
You can manage or delete cookies through your mobile browser settings. Most modern mobile browsers (Chrome for Android, Safari for iOS) allow you to view, block, or clear cookies per site. Please note that blocking essential session cookies will prevent you from remaining logged in to your hivip account and may impair the full functionality of the platform.
5. Sharing and Disclosure of Your Information
8When We Share Personal Data
hivip does not sell, rent, or trade your personal data. We share personal information only in the following limited circumstances:
- Service providers: hivip engages a small number of carefully selected third-party service providers (such as payment processing infrastructure and KYC verification technology providers) who process personal data on hivip's behalf under strict data processing agreements. These providers are prohibited from using personal data for any purpose other than delivering the contracted service.
- Legal and regulatory obligations: hivip may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or binding legal process. hivip will notify you of such disclosure where legally permitted to do so.
- Business transfers: in the event of a merger, acquisition, or sale of all or a substantial part of hivip's business assets, personal data held by hivip may be transferred to the acquiring entity. You will be notified of any such transfer and any material changes to this Policy before the transfer takes effect.
9No Marketing Sharing
hivip does not share, sell, or disclose your personal data to any third party for that party's own marketing, advertising, or commercial purposes. You will never receive unsolicited marketing communications from third parties as a result of using the hivip platform.
6. Data Retention and Security
10How Long We Keep Your Data
hivip retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Active account data is retained for the lifetime of your account. Following account closure, hivip retains transaction records, KYC documentation, and support correspondence for a period of up to five years to comply with anti-money laundering and financial record-keeping requirements. Technical log data (IP addresses, session logs) is retained for a maximum of 90 days before automated deletion. You may request earlier deletion of non-legally-required data by contacting hivip support.
11Security Measures
hivip implements a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security measures include:
- Transport Layer Security (TLS/SSL): all data transmitted between your device and hivip servers is encrypted in transit using industry-standard TLS encryption.
- Access controls: personal data is accessible only to hivip personnel with a legitimate operational need. All internal access is logged and subject to periodic review.
- Regular security reviews: hivip conducts periodic internal security assessments to identify and remediate vulnerabilities in platform infrastructure and data handling procedures.
7. Your Rights Over Your Personal Data
12Rights Available to hivip Players
As a user of the hivip platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]:
- Right of access: you may request a copy of the personal data hivip holds about you. We will respond to verified access requests within 30 days.
- Right of rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or supplement it.
- Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no overriding legal obligation requires us to retain it.
- Right to restrict processing: in certain circumstances (for example, while a rectification request is being reviewed) you may request that we suspend active processing of your personal data.
- Right to withdraw consent: where hivip processes personal data based on your consent (for example, for optional platform communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
8. Children and Minors
13Age Restriction — 21+ Only
The hivip platform is strictly intended for adults aged 21 years and above. hivip does not knowingly collect or process personal data from individuals under the age of 21. If hivip becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be suspended. If you are a parent or guardian and you believe that a minor has registered an account on hivip, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.
9. Policy Changes and How to Contact Us
14Changes to This Privacy Policy
hivip may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this Policy, we will update the Effective Date shown at the top of this page and, where practicable, notify registered users via a prominent notice on the platform. We encourage you to review this Policy periodically. Your continued use of the hivip platform after any changes are posted constitutes your acceptance of the revised Policy.
15Contact hivip About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way hivip handles your personal data, please contact our support team. The email address below is displayed as plain text and is not a clickable link. We aim to acknowledge all privacy-related queries within 2 business days and to resolve them fully within 10 business days.
Privacy Support Email (plain text — not a link):
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